Quality Process Management (QPM) monitors all resources and activities that participate in the project lifecycle. In 1986, Facilitec developed QPM as a value-added service with a scheduling philosophy unique to the contract furniture industry. It offers clients a process-oriented approach to project administration and promotes quality service and customer satisfaction by emphasizing strategic planning, communication and proactive problem solving.
QPM Project Administrators track and communicate information regarding project milestones such as order entry, shipping, installation and punch list completion. They develop workable, realistic schedules at the start of the project that allow us to create a clear road map to meet project objectives.
The QPM Intranet is Facilitec's own back-office database application designed to track all project related data. The QPM Intranet is a powerful tool providing integrated management of orders, service requests, schedules, punchlist items, inventory and extensive job costing for services. This important information is then delivered to our customers through various means, including QPM Online -- our exclusive web-enabled project data resource system.
- Project Tasks
- Order Shipping & Receiving
- Service Requests
- Warranties
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- Punchlists
- Inventory Management
- Job Costing
- Custom Reporting
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